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Shipping & Returns

Returns Policy (5DF) is a clearing house for picture frame mouldings, regular glass, and backerboards. Materials are in limited supply and it is unknown how long items will be in stock.  The product details shows an approximate record of where the inventory levels are at that time based on size.  5DF may have a large supply of items or a short supply.  

Please note that once an item is gone, it is removed from our inventor.  There are times when inventory is out of stock.  Item will show "Sold Out" which means we intend to restock at a future time.

We do our best to offer as much of the different standard sizes as we can but if the moulding is not shown on the website it is no longer available.  

Product savings can vary as much as 90% off of the retail price and therefore all sales are final.   5DF reserves the right to discontinue a product at any time without notice to its customers.  Availablity is based on a first come, first serve basis.

If you received an incorrect item we will gladly exchange the item or issue a credit on your account toward a future order but again, all sales are final.

Exchanges must be approved.  All of the products on 5DF are made at the time of order and are not part of a "pick and pull" inventory type system.  This helps to keep sizes maximized for the customer and the keeps prices low!  If you need to exchange an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your credit once we've received and processed the returned item.


We can ship to virtually any address in the 50 US states. Note that there may be restrictions on some products, currently we are not shipping to international destinations and have limited our sales to the US only.  Some products cannot be shipped to international destinations.

When you place an order, we will calculate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.  The cost of shipping is factored by weight, size and distance to the address.  5DF products are not standardzed and every order is different, thus the requirement for specialized packing.

We will pack all items sold with care so that the products arrive in good condition and without damage.  If there is a damaged item, please contact us and we will do what is necessary to send a replacement. In teh event of a needed claim, 5DF will handle the claims and credit your account with the difference. No refunds are given for claim items, only store credit. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies, all weights will be rounded.  To also reflect the policies of the shipping companies, all box measurements will be rounded up to the next full inch.

Shipping days are Monday-Friday.  Orders received before 10:00am EST will ship same day (depending on the quantity and availability of the order).  If your order requires immediate shipping or a specific arrival date please note that in the customer details block of your order.